if I didn't have a computer

So I called this investment company today to create an IRA (finally) and roll over some $$ I had sitting in an account.

It was easy to do - becuase I had a computer. The fella on the phone said, "okay. Let's log in to your account and I'll walk you thru it."

I laughed and said, "I fine it interesting that you assume I am sitting at a computer and that I have multiple lines in my home that allow me to talk to you and use the internet,"

He laughed.

But there was no hesitation on his part - didn't ask if I was near a computer. So basically I did the whole thing myself.

But what if I didn't have a computer? Or if I was doing an experiment, like my friend, who is living without Internet for a year?